Hillwood: It All Starts Somewhere™
Return Policy
Returned items or canceled orders are refunded as store credit to 356Hilllwood.com in the form of an E-Gift Card. Items must be unused and unworn in resalable condition with all original packaging intact, price tags attached and with the original invoice.
- 0-14 days from delivery date: customers may return their item(s) for a refund in the form of store credit.
- All international orders are final sale and non-refundable.
- All sale items are final sale and non-refundable.
- Select items (identified on product pages) are final sale and non-refundable.
Please use info@356HILLWOOD.com to process your return. If requiring additional communication for your return or exchange (i.e. received wrong item) please email us directly at info@356HILLWOOD.com.
- Exchanges will start being processed once the item arrives to HILLWOOD's Return Department. Available inventory for exchanges will be reviewed upon package receipt date.
- If using HILLWOOD’s shipping label the return shipping cost will be deducted from your store credit. You may also mail returns using any other trackable method at your expense.
- HILLWOOD is not able to alter or cancel orders once they have been placed. Any canceled orders requested by the customer will be issued as an e-gift card per our return policy.
REFUSED PACKAGES
Customers with refused packages will be subject to a $12 restocking fee and any applicable shipping costs. The fee(s) will be deducted from a reimbursed as store credit.
RETURN SHIPPING
If you were shipped the wrong item or size please email us directly at info@356HILLWOOD.com.
Without proper documentation, returns/exchanges will not be accommodated.
We do not accept or assume responsibility for lost or damaged returned goods while in transit from customers.
Original shipping charges and return shipping fees will not be reimbursed.
We reserve the right to deny a return if the merchandise returned does not meet our requirements.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™